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Customer Care You are here: Customer Care

We at the Lighthouse Property Group have set ourselves high standards of service excellence and are proud of the reputation that we have achieved as market leaders in our area. We constantly strive to improve the quality of our service by monitoring our standards.Your feedback contributes greatly in helping to achieve this objective and enable us to improve our service levels and it would be much appreciated if you would assist us by telling us how we are doing.

Complete the online questionnaire or contact Paula on the details below.

Paula Harding Paula Harding - Client Services Manager
Tel: 031 561 5838
Fax: 086 686 3097
Email: customercare@lighthouse.co.za
 

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Testimonials:

Holiday Letting Division


"Fabulous! The apartment was extremly neat. The condition on the facilities was imacullant. One of my favorite holidays. Kumaran - South Africa"


"Hi Robin, Thank You very much for the confirmation. I am truly impressed with your companies operation, exceptionally professional with all commitments followed through. Please thank all your staff as I noticed there have been multiple touch points - this is really an achievement to be admired and respected as it is seldom found especially with remote transactions. I will definitely recommend Lighthouse to others enquiring about accomadation. Regards Howard"


"Just a little note to say thanks to the lighthouse team for their excellent service. I stayed at 202 Bermudas, and Insha-Allah we will be booking this unit when we are in umhlanga. Everything about it was just perfect. Also thanks to a lady named anne. On Monday, one of the bathroom doors got locked from the inside. I called lighthouse and two gentlemen came over almost immediately. I have been passing on your contact details to friends and family, and told them that you can't go wrong booking with lighthouse. Regards Suraya Dadoo"


"Hi Gina - Thanks a million. Really appreciated. Thanks again for the excellent service. I will have no hesitation in recommending you and your company to anyone and you can be sure that you will hear from me again.
Abdullah Ameed CA(SA)
Corporate Manager – Fordsburg"


"Hi Farren - Thank you. Another Thank you for the professional manner in which you handled this booking. It was a pleasure dealing with you and look forward to working with you in the future. Regards - Yogesh"


"Once again, thanks for your professional and friendly service.  It is always a pleasure dealing with you! Hopefully I will get to deal with you again in the near future!"


"My Family and I were very satisfied with your consultants and maid service also with the cleanliness and hygiene of the unit. Your rating will be (A+ A+ A+ A+)...
I will always book through your HOLIDAY LETTING DIVISION and will highly recommend it overseas."

Comments [33 KB]


"A very, very big thanks for the best weekend stay I have had in a long time! I must say this was the best thing I could have done for Myself. You and the people from Bronze Bay made it possible. I decided to do this more often and I say thanks again! Have a good day!"


"I just wanted to let you know that we enjoyed our stay and are definitely keen on using you guys in the future quite regularly, when my husband and I need some alone time from the kids when he is down from JHB."


"Thank you very much. Since we will be arriving on a Sunday (02 September), we will collect the keys to the unit from Steers. We should be arriving after 17h00, but before 22h00. Thank you very much for your very professional service."


"A wonderful stay! The staff at the Breakers including the general cleaners are very friendly and helpful! We will be back."


"It was so refreshing to work with such a professional team - Well done and thanks for everything."


"Thank you very much...we had a wonderful holiday...the apartment was wonderful and Robyn was absolutely fantastic ...always helpful and went out of her way to accommodate any requests we had (even answering her phone on New Years Eve!!) I will recommend Lighthouse Properties and especially Robyn to all my friends."


"Thank you for all your help and quick response to my request. I must compliment you on your patience and your client care. Its 110% . You have really made me feel important and given me exactly what I needed.. Job well done!!! You will definitely be getting more booking from me in future…. I have spoken to so many agents and went on so many web sites and emailed so many but I promise your service was the BEST."


"I just wanted to send you a note to say thank you for everything. It is a pleasure dealing with someone as efficient & friendly as you are. I will definitely keep you in mind for future holidays."


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